Policies, Terms & Conditions
General Information
This agreement, not any verbal or implied statement, constitutes the entire understanding between parties regarding services.
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Platform
All educational services are delivered online through various providers. You must have reliable access to the Internet with an appropriate bandwidth to maintain connectivity and a device with a working camera, microphone, and other features that support needed functions. We recommend using a laptop, not an iPad or Chrome browser. Though you are not held accountable for Internet crashes or power outages, proper operation of your device and the reliability of your Internet service is your responsibility.
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Contact Information & Communication
For effective communication, it is imperative that you keep your contact information updated. Notify inkwelledu@gmail.com immediately if your phone number, email, or home address changes.
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Payment
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All fees for services are rendered in advance. Payment is made through a secure payment processing platform. Inkwell does not have access to your financial information.
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Website
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Inkwell English Education maintains a website, which is updated periodically. To obtain the most current information, visit https://inkwelledu.com/.
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Privacy
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Inkwell has a separate Privacy Policy.
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Modification of Policies
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Policies may be modified without prior notice. Such modifications will supersede the terms of this statement. By requesting services, you verify that you have read and understand these policies and that you agree to receive services in accordance with them. ​​
Attendance
Consistent attendance promotes academic success. Please make sure your student allows enough time to complete a system check and arrive in the virtual classroom promptly. If your student arrives late, you will not be credited for any time missed, and the session will still end on time. If your student fails to arrive after fifteen (15) minutes and my attempt to contact you, the classroom will close, and the lesson will be recorded as missed. Missed sessions will not be made up.
Sessions & Session Notes
To be respectful of everyone’s time, sessions begin and end promptly as scheduled. A tutoring “hour” includes a 50-minute videoconference. The additional 10 minutes is dedicated to teacher preparation. I review homework prior to the session and email you notes after the session. These notes provide important feedback on student performance, detail what was covered in the lesson, and list any homework due for the next session. You may reply directly to these notes to communicate with me.
You may monitor a tutoring session to ensure that technology is working well, especially for younger children. You may not, however, participate in sessions.
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Homework
Inkwell may assign practice exercises, which are needed for mastery learning. They should be completed and submitted 24 hours before the scheduled session that they are due so that they can be reviewed.
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Package Plan
Lessons are offered by quarterly packages. Fall, winter, spring, and summer quarters are each three months long.
​You may order no fewer than six (6) sessions per quarter, and you must submit advance payment for the total tuition and any curriculum materials, which vary in price. You may request sessions be added to the original package at the same rate.
Students who share sessions must enroll with the same learning goals and attend all scheduled sessions together, working at the same pace.
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Session Requests
Reschedule or cancel a tutoring session 24 hours in advance. If you do not notify me within the required 24-hour window, the session will be marked as missed, and you will forfeit payment for the session. The only exception is illness. In that event, notify as soon as possible before the session.
Both students in a shared session are charged if only one student attends a session. If one student needs to reschedule or cancel, both need to reschedule or cancel. You will NOT be credited for a missed session that the other student sharing the session attends. Work out any changes together.
Last updated: 8/15/2025